ORDERS & SHIPPING
We accept Visa and MasterCard, as well as PayPal as an alternate payment method. Shop Pay and Apple Pay are also supported for faster checkout.
E-transfers are also accepted.
Prepaid gift cards and bank cards can also be used to cover the full payment of your purchase but must be registered prior to placing an order. Please review the details on the back of the card for more information.
Standard orders may take up to 5-7 business days to process before they are shipped from our studio.
If your order is made to order or contains any personalized, longer processing time may be required.
*During big sale events, however, it may take us a bit longer to get your order shipped.
Yes! If you join the AKA Insider Community, you'll receive a discount on your next order just for signing up.
Plus we send out emails that include special offers exclusively for our Insiders!
You can join for free by entering your email address at the bottom of the page or going here.
We ship from Canada using Canada Post.
CANADA SHIPPING & HANDLING RATES
Standard with NO tracking $6.99
XpressPost WITH tracking $15.00
FREE SHIPPING ON ORDERS $65+
USA SHIPPING & HANDLING RATES
Standard with NO tracking $14
Tracked Packet (7 to 8 business days) $25.00
FREE SHIPPING ON ORDERS $100+
Please note that you're responsible for any tax and duty fees on orders required to go through customs. We do not have any control over these fees and we can't advise as to what the costs will be, as they vary by country.
Alex Kathlyn Accessories is not responsible for items damaged or lost in transit.
Depending on which shipping option you choose, transit times are 2-10 business days.
Many of our pieces are made to order. If you need something expedited or by a specific date, please email us at email@example.com.
We will do our best to accommodate your needs, but we cannot make any guarantees.
RETURNS & EXCHANGES
We hope you love the pieces you receive as much as we love creating them. However, you are always welcome to do an exchange or return within 15 days of delivery.
We’re unable to offer price adjustments for temporary promotion, sales, or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated nor after the promotion has finished.
Please reference our Returns/Exchanges page for policy details as well as how to initiate a return or exchange.
If you're ready to start a return or exchange, please contact us here and we will assist you as soon as possible.
JEWELRY CARE & REPAIRS
Always put jewelry on after you apply makeup, perfume and hairspray (the chemicals in these products may affect your jewelry)
Don't wear jewelry in swimming pools, spas or the shower.
After each wearing, gently wipe each piece of jewelry (don't forget the backs of your earrings) clean of make up and skin oils with a 100% cotton cloth.
Store jewelry separately in a ziploc bag so it doesn’t scratch other jewelry or get tangled.
Avoid chlorine, detergents, perfume, cosmetics, hairspray or leaving jewelry in wet places like the bathroom.
That depends! If we have the correct materials in stock then you may purchase a single.
The cost is typically half of the retail price, plus shipping.
Since some of our pieces use gemstones, the piece may vary slightly in size, shape and color. In some cases, we'll ask you to send the mate to us, so we can better match it for you.
We do not guarantee that materials will be available, but we will try our best to make a match for you!
At this time we are not taking any custom jewelry requests.
14 karat gold filled , brass, gold plating, & sterling silver all have a tendency to oxidize when exposed to oxygen and light. To help prevent this, when not being worn, always keep your jewelry away from light, air & moisture to prevent oxidation. Using mini ziplock bags inside your jewelry box is a great way to do this!
Please note that certain oils, body lotions, tanning products, and other skincare formulas may discolour, cause oxidation or tarnish the delicate metals and natural details as well. We do not advise using any kind of jewelry cleaning solutions or cloths on gold plating, as this can change the colour of the metal.
We pre-stretch the elastic in order to avoid a bracelet from stretching out too much.
Please ROLL any stretch bracelets over your wrist to prevent stretch cord from snapping.
I Have a Different Question
We are open to different kinds of collaborations. For further information, please, contact us at firstname.lastname@example.org with your inquiry.
Absolutely! If you are a retailer and would like the opportunity to become an AKA Retail Partner,please fill out our form here. We will be contacted shortly and sent a prospective application to complete.