Our goal is to ensure your 100% satisfaction. If for some reason you are not happy with your purchase, please contact us at as soon as possible with your order number & reason for your return. We will do our best to exchange the item(s) or refund your purchase (minus shipping costs) within 15 days after you have received your order. 
    • All sales are final on custom and discounted items and gift cards. For hygienic reasons, earrings cannot be exchanged or refunded at any time.
    • We will gladly process an exchange or refund the full amount paid (less shipping charges) within 15 days of receiving your order.
    • Items must be in their original condition and you will be responsible for return shipping costs. It must also be in the original packaging and tags. 
    • Items received in poor condition are not guaranteed a refund and all items will be inspected before a refund is issued.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Refund will be credited to the same card used for purchase. Please allow 5-7 business days for refund to be issued.

Any purchases made on must be returned directly to Alexandra Kathlyn Accessories. To return your product, please email us at for further details.



If returning an item that qualified for a gift with purchase, you can either:

  • Include the gift with your return.
  • Keep the gift, in which case your account will be charged for its value.



Accidentally broke a chain on a necklace? Or a beaded bracelet? Not a problem. We are happy to repair your AKA pieces for you. For all repair inquiries, please email We will make reasonable repairs on items for up 5 months after date of purchase. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.